Switch from DealerCenter in 12 minutes.

1. Step 01

   Export from DealerCenter

   Open DealerCenter, drop into the Reports panel, run the Leads (or Customers) export, and download the CSV. No date range needed — pull everything. If you have multiple rooftops, export each one separately; we merge them in step 3.

   Path: Reports → Leads → Export CSV · Pulls every column DealerCenter writes, including custom fields.

2. Step 02

   Upload to /admin/import

   Drag the CSV onto the Gladius admin import surface. The file streams up over HTTPS, lands in an immutable archive table (ImportSourceRow), and we show you a row count + checksum before any projection happens.

   Files up to 250 MB stream in chunks. The original CSV is preserved verbatim, queryable forever.

3. Step 03

   Column map is automatic

   The importer recognizes the DealerCenter schema, auto-maps every column, and shows you a preview screen with 10 sample rows already projected as leads. You approve the map, override a column if you want, and click Run.

   Custom DealerCenter fields land in importCustomFields (JSON) — searchable from day one.

4. Step 04

   One-click rollback (24h window)

   If anything looks off in the first 24 hours, one button rolls the entire batch back. The ImportSourceRow archive is untouched, so we re-tune the map and re-run — no second export from DealerCenter required.

   Rollback is per-batch and atomic. Your dealer ID stays clean either way.

Inside DealerCenter: Reports → Leads → Export CSV (or Customers → Export, depending on your DealerCenter plan). DealerCenter exports a standard CSV with phone, email, lead source, vehicle of interest, and the full notes thread. Our importer reads that CSV verbatim — you do not have to reformat columns, rename headers, or trim history.

• Every row archived in ImportSourceRow

  The raw CSV is stored verbatim before any projection. The original payload is recoverable forever, even after column-map changes.

• Rows without identifiers are QUARANTINED, never dropped

  If a row is missing a phone, email, or external ID, it does not silently disappear. It lands in a Quarantine bucket you can review and re-process by hand.

• Custom columns preserved in importCustomFields JSON

  Custom DealerCenter / VinSolutions / Elead fields the standard schema doesn’t recognize survive the move as a typed JSON blob, queryable from day one.

• Full audit trail with timestamps + user attribution

  Every projected row carries the importBatchId, the operator who ran the import, the source row ID, and the exact timestamp. Compliance teams love this part.

• Per-batch rollback via single button

  If the first 24 hours show anything you don’t like, one click reverses the entire batch. The archive table is untouched, so a second import can run after we tune the column map.

Want the full matrix? See gladiuscrm.com/compare for the 40+ row breakdown.

• Will I lose my call recordings?

  No. Call recordings stay tied to their original Twilio (or DealerCenter call-tracking) URLs and we backfill the recording URL into the Gladius lead record during the import. If your recordings live inside DealerCenter's call-tracking vault and aren't exportable, we'll wire up a forwarding rule so all new calls land in the Gladius vault from day one — and we keep a link to the legacy recording for the old ones.

• What about my existing texting and email templates?

  Templates port over as plain markdown and we re-bind them to the matching Gladius communicationTemplate router slots. Token names (firstName, vehicleYear, etc.) auto-map; anything custom shows up in a review screen during step 3.

• Can I run both systems in parallel during the transition?

  Yes — and we recommend it for the first two weeks. New leads dual-write to both systems through a feature-flagged adapter, your reps see Gladius on their cockpit, and DealerCenter stays read-only as a safety net. When you're confident, we flip the flag and DealerCenter goes idle.

• What if my DealerCenter contract isn't up yet?

  Run both. Most contracts are month-to-month after the initial commit — we migrate, you save the difference between $999 and DealerCenter's bundle, and you cancel DealerCenter when the renewal date hits. We have not yet seen a dealership where waiting cost less than switching.

• How long until my reps are productive in Gladius?

  Same day. The Gladius cockpit was designed by a 20-year operator (Sales → F&I → GSM) and the muscle-memory paths — search a lead, log a call, write an appointment, send a text — are 1-3 keystrokes each. We run a 90-minute live training the morning of cutover, and our team is on the floor (literally or via screen-share) for the first three days.