Switch from VinSolutions in 12 minutes.

1. Step 01

   Export from VinSolutions

   Open VinSolutions, drop into Settings, run the Data Export (Lead Export is the most common path; the full Customer Master is the one to ask for if your Cox account manager has it gated). Pull everything — no date range, no source filter.

   Path: Settings → Data Export → Lead Export · If your CSM has it gated, the request unlocks within 1 business day.

2. Step 02

   Upload to /admin/import

   Drag the CSV onto the Gladius admin import surface. The file streams up over HTTPS, lands in an immutable archive table (ImportSourceRow), and we show you a row count + checksum before any projection happens.

   Files up to 250 MB stream in chunks. The original CSV is preserved verbatim, queryable forever.

3. Step 03

   Column map is automatic

   The importer recognizes the VinSolutions schema, auto-maps every column (including the long-tail custom fields), and shows you a preview screen with 10 sample rows already projected as leads. Approve the map, override anything, click Run.

   Custom VinSolutions fields land in importCustomFields (JSON) — searchable from day one.

4. Step 04

   One-click rollback (24h window)

   If anything looks off in the first 24 hours, one button rolls the entire batch back. The ImportSourceRow archive is untouched, so we re-tune the map and re-run — no second export from VinSolutions, no second ticket to your CSM.

   Rollback is per-batch and atomic. Your dealer ID stays clean either way.

Inside VinSolutions: Settings → Data Export → Lead Export (or the full Customer Master export, if your Cox account manager has unlocked it). VinSolutions ships an export with leads, customers, vehicles, and the full activity timeline. We read every column — including the custom fields your store has been writing for years — and project them into Gladius without a schema reshape.

• Every row archived in ImportSourceRow

  The raw CSV is stored verbatim before any projection. The original payload is recoverable forever, even after column-map changes.

• Rows without identifiers are QUARANTINED, never dropped

  If a row is missing a phone, email, or external ID, it does not silently disappear. It lands in a Quarantine bucket you can review and re-process by hand.

• Custom columns preserved in importCustomFields JSON

  Custom DealerCenter / VinSolutions / Elead fields the standard schema doesn’t recognize survive the move as a typed JSON blob, queryable from day one.

• Full audit trail with timestamps + user attribution

  Every projected row carries the importBatchId, the operator who ran the import, the source row ID, and the exact timestamp. Compliance teams love this part.

• Per-batch rollback via single button

  If the first 24 hours show anything you don’t like, one click reverses the entire batch. The archive table is untouched, so a second import can run after we tune the column map.

Want the full matrix? See gladiuscrm.com/compare for the 40+ row breakdown.

• Will I lose my call recordings?

  No. If you're on Cox call tracking (Marchex / Dialogtech bundle), recording URLs come out in the export and we backfill them onto the Gladius lead record. If a recording lives behind a Cox-only vault, we wire a forwarding rule so all new calls land in the Gladius vault from day one — and we keep a link to the legacy recording for the old ones.

• What about my existing texting and email templates?

  Templates port over as plain markdown and we re-bind them to the matching Gladius communicationTemplate slots. VinSolutions token names (Customer.FirstName, Vehicle.Year, etc.) auto-map to our equivalents; anything custom shows up in a review screen during step 3.

• Can I run both systems in parallel during the transition?

  Yes — and the first two weeks of dual-write is how most VinSolutions stores transition. New leads from your ADF feeds dual-write to both, your reps see Gladius on their cockpit, and VinSolutions stays read-only as a safety net. When you're confident, we flip the flag and the VinSolutions seat block goes idle.

• What if my VinSolutions / Cox contract isn't up yet?

  Most Gladius switchers run both for the remainder of their VinSolutions term. The $999 Gladius fee against the typical VinSolutions seat block is usually still net-cheaper than waiting — and you start banking the rep productivity gain on day one instead of at renewal.

• How long until my reps are productive in Gladius?

  Same day. The Gladius cockpit was designed by a 20-year operator (Sales → F&I → GSM) and the muscle-memory paths — search a lead, log a call, write an appointment, send a text — are 1-3 keystrokes each. We run a 90-minute live training the morning of cutover, and our team is on the floor (literally or via screen-share) for the first three days.